About Our Company

Hot Spring Spas of Santa Cruz & San Jose

2014 Retail Excellence Awarded to Hot Spring Spas of Santa Cruz.

Perservance AwardThe Perseverance Award goes to the dealer who has faced especially difficult challenges and overcome adversity. In spite of severe restrictions due to the drought, HS Santa Cruz was able to show how Hot Tubs save water and re-educate consumers and city officials and increase business by 10%.

Award Presentation

Customer Satisfaction Award

Hot Spring Spas of Santa Cruz and San Jose, has been awarded one of the most prestigious awards offered by Watkins Manufacturing, the maker of Hot Spring Spas. Chosen from over 650 dealers nation wide, the Superior Customer Satisfaction award is given to a dealer that exemplifies the highest level of customer service consistent over time. The locally owned company has won a number of retail excellence awards over its 36 years of being in business.

The Best Service

We are proud of the reputation we've earned for providing excellent service to thousands of satisfied customers. We are confident in the quality of our product and the experience of our factory trained staff. We are ready to help you with your design ideas. We offer speedy delivery and expert installation. When you buy one of our spas, you're buying the assurance of quality service!

The Best Reputation

We stand behind our customers and our product. We are the oldest Hot Spring Spa dealer in Northern California. Our reputation and goal of excellent customer service has made us one of the best in the nation! We were awarded Top Dealer in our territory in 1997 and Nationally won for Retail Excellence in 1998. You'll find quality products backed by experienced professionals at competitive prices. Our business was established in 1976 and continues to grow every year. We have two locations to serve you. Since 1979, we have sold and serviced Hot Spring Spas for thousands of satisfied customers. If you desire references, just let us know.

The Best Price

We do everything we can to keep our prices as low as possible. If you find a lower price with the same service guarantee, let us know before you make your purchase. We will do the best we can to meet or exceed any legitimate offer. If that is not possible, we will be sure you understand the reason why! We do need proof of any competing offers.

Awards & Organization MembershipsReaders Choice Winner 2015

  • 2007 & 2008 Retail Excellence- highest productivity for multiple stores. (3 time winner.) Newspaper Article Link
  • 2011 Scott Smith Superior Customer Satisfaction Award.
  • 2000 Watkins Territory Dealer of the year.
  • Aqua Magazine Top 100 Businesses- National award.
  • 1997 Hot Spring Spas "Locksin Thompson" Dealer of the Year.
  • 1995 Hot Spring Spas Local Retailer Award for Highest Productivity.
  • 1993 Territory Dealer of the Year Award.
  • Member National Spa and Pool Institute (NSPI).
  • Licensed Spa and Swimming Pool Contractor (Lic. #482396).
  • Recognized for Outstanding service department continually for 30 years.
  • Santa Cruz Chamber of Commerce.
  • Cupertino Chamber of Commerce.

Santa Cruz Store - 707 River Street.
(831) 425-7727
Open Mon-Fri 9-5 Sat 10-5, Sun 11-4

San Jose Store - 1002 S. De Anza Blvd.
(408) 996-9693
Open Mon-Fri 10-6 Sat 10-5, Sun 11-4